Draft status
This is a UK-oriented draft pending solicitor or Trading Standards review before production publication.
Controller and information collected
Bestone Services Ltd processes contact details, property address, service requirements, booking notes, correspondence, payment records where applicable, consent choices and operational records. There is no generic contact form; a secure booking journey may collect information needed to handle a service request.
Purposes and lawful bases
Information is used to respond to requests, arrange and deliver services, administer accounts, process payments, prevent fraud, manage complaints and meet legal duties. Marketing is optional, separately requested and can be withdrawn. Processing is based on contract steps, legal obligations, legitimate interests or consent as applicable.
Sharing, transfers and retention
We share data only with authorised service providers, payment or communication suppliers, professional advisers or authorities where legally required. We retain it only for the relevant purpose, legal record keeping, disputes and security; final retention periods require legal approval.
Your rights and contact
You may request access, correction, deletion, restriction, portability or object to certain processing. You may withdraw marketing consent at any time. Contact us by email; you may also have a right to complain to the ICO.